Frequently Asked Questions — x111cm

x111cm requires a valid Computerised National Identity Card (CNIC) — both front and back — or a current passport. You will also need a proof-of-address document dated within the last three months, such as a utility bill or bank statement. A selfie or liveness-check photo alongside your identity document may also be requested. All documents must be genuine and unaltered.

No. x111cm strictly permits one account per person. Duplicate accounts — whether registered under the same or different details — will be suspended and associated balances may be forfeited. If you believe a duplicate was created in error, contact our support team immediately via live chat or email to resolve the situation before any balances are affected.

You must be at least 18 years of age, or the higher minimum age required by the applicable operator or license jurisdiction. x111cm enforces this through KYC age verification on all accounts. Providing false age information constitutes fraud. Note that being 18+ does not automatically make gambling lawful in Pakistan — users must assess applicable local laws independently.

On the login screen, click 'Forgot password?' and enter the email address registered to your account. We will send a secure password-reset link to that email. The link expires within 30 minutes for security reasons. If you do not receive the email within a few minutes, check your spam folder or contact support. x111cm will never ask for your password via chat or email.

Minimum deposit amounts vary by payment method and are displayed in PKR in the platform's banking section at the time of deposit. Amounts are subject to change. We recommend checking the deposit page for the current minimum before initiating a transaction. All account balances are denominated in Pakistani Rupees (PKR) unless otherwise stated.

Withdrawal processing times depend on the method selected and your KYC verification status. Fully verified accounts generally see faster processing. Internal processing typically takes up to 24 hours; the receiving bank or wallet may add additional time. Accounts with pending KYC documents will have withdrawals held until verification is complete. Contact support if your withdrawal has been pending longer than expected.

As a general rule, withdrawals are processed to the same payment method used for the corresponding deposit. This policy exists to prevent money laundering and protect account holders. Where the original method cannot receive payments, x111cm's support team will work with you to find an approved alternative. Third-party withdrawals — to an account not in your own name — are strictly prohibited.

x111cm does not charge platform fees on standard deposits or withdrawals. However, your bank, digital wallet provider or cryptocurrency network may apply their own transaction fees or exchange-rate margins. These third-party costs are outside x111cm's control. We recommend checking your payment provider's fee schedule before initiating a transaction.

In-play betting lets you place bets on markets while a match or event is in progress. Odds update in real time based on the current state of play. Markets may be suspended briefly during key moments — such as when a wicket falls in cricket — and will reopen once odds are recalculated. Bets accepted after an event outcome is determined but before a market officially closes will be voided.

x111cm offers a broad range of casino content including live dealer games (live baccarat, live blackjack, live roulette, live sic bo), slot games, table games such as roulette and blackjack in RNG format, and progressive jackpot titles. Esports betting markets covering titles like CS2, Dota 2 and League of Legends are also available. The full game library is accessible after login.

Yes. x111cm is built mobile-first and works on all modern smartphones and tablets through any web browser — no app download is required. The interface is responsive and adapts to different screen sizes, so you can bet on PSL night matches or spin slots from Karachi, Lahore, Islamabad or anywhere else with a data connection. Mobile performance is optimised for both Wi-Fi and cellular connections.

A wagering requirement specifies how many times you must bet a bonus amount (or bonus plus deposit) before winnings derived from it become withdrawable. For example, a 20x wagering requirement on a PKR 1,000 bonus means you need to place PKR 20,000 in qualifying bets before withdrawal is permitted. Not all games contribute equally — slots may count at 100% while some table games contribute less. Full contribution rates are in the specific offer terms.

Whether sports betting qualifies for bonus wagering depends on the specific offer. Some promotions are sports-specific — for example a cricket free bet during a PSL or ICC T20 World Cup window — while others may be restricted to casino games. The individual promotion's terms will specify eligible products, minimum odds requirements and any excluded markets. Always check terms before placing a bonus-funded bet.

Bonuses are forfeited when wagering requirements are not met within the specified expiry window, when a bet above the maximum bonus stake limit is placed while a bonus is active, or when prohibited activity such as bonus abuse or multi-accounting is detected. If you believe your bonus was removed in error, contact x111cm support with your account details and our team will review the case.

x111cm provides deposit limits, loss limits, session time limits, reality check notifications, cooling-off periods and self-exclusion. All tools are available through account settings or by contacting live chat support at any time. Limit reductions take effect immediately. Limit increases require a minimum cooling-off period before activation. Self-exclusion periods are irrevocable for their duration. See the Responsible Gambling page for full details.

Contact x111cm's live chat support team at any time and request self-exclusion. Tell the agent your preferred exclusion period — minimum six months up to permanent. The exclusion will be activated immediately. During the exclusion period, your account will be suspended, you will not be able to deposit or bet, and we will stop sending you promotional communications. The exclusion is irrevocable for its duration.

x111cm does not hold a locally issued Pakistan gambling licence and does not claim authorisation from the Government of Pakistan, the PTA, the State Bank of Pakistan or any provincial authority. Pakistani users must independently assess whether accessing the platform is lawful under the Prevention of Gambling Act, 1977 and any other applicable local law. This answer is not legal advice. Users are solely responsible for compliance with local law.

x111cm support is available 24 hours a day, 7 days a week via live chat on the platform. Support is provided in both English and Urdu. You can also reach us by email at [email protected] — note this is displayed as plain text and is not a clickable link. Response target for live chat is under three minutes during normal hours. Email responses may take longer for complex queries.